Kaleen provides a one-year limited repair or replacement warranty. Kaleen warrants to the initial purchaser and original seller that its carpets will be free from manufacturing defects for a period of one (1) year from the date of delivery to the original seller. This is a limited warranty and contains specific exclusions and limitations. Liability and exclusive remedy of Kaleen under this warranty is limited to actual repair or replacement. Kaleen total liability shall not exceed the invoice amount to the original seller. Please check with your local dealer for any other specifics.
However, all handmade rugs are unique by nature. Slight variances in color and design are common as they are each unique works of art. Because of these unique characteristics sizes may also vary slightly.
All stated sizes are approximations. In addition, some situations occur over time and could affect your rug’s appearance that is normal and not covered under warranty. This includes but is not limited to the following:
Routine care and cleaning are vital to maintaining the long-term durability and appearance of your rug. For maximum appearance retention, rotate your rugs every 3-6 months. Keep your rug out of direct sunlight as much as possible. With the exception of our Indoor/Outdoor products that have been UV protected, rugs in direct sunlight will fade over time.
WARNING: Attempting to clean your rug with any of the following including but not limited to hot water extraction, carpet shampooing, or commercial aerosol foam products intended for broadloom carpet may permanently damage your rug and will void your warranty. Excessive exposure to water must be avoided with all-natural fiber rugs.
Minor spills on Kaleen Rug & Broadloom with the exception of our hand-processed Jute, Tensil or Viscose products may be restored by first scraping off any food or debris with a dull instrument. Then mix a very small amount of dish soap with a cup of cold water. With a clean sponge and your soap mixture, gently remove the remainder of the stain.
Avoid using excessive water. Blot the area with a dry cotton towel or white paper towel and allow to dry thoroughly. However, for best results, professional cleaning is always recommended.